Pampered Pet Resorts

Serious health decline of blind dog (Opie) during boarding - owner claims dog had to be put down after stay due to stress

“We took Opie to Urgent care today and had to put him to sleep because his quality of life had declined so rapidly.”

Potential physical abuse - bruise marks on dog, dog came home limping

“Patches came home limping a little too, which leads me to believe he was kicked while under their supervision.”

Dog dehydration and missed medication during stay

“they missed a dose of his medication, he had an eye infection, he was dehydrated as evidenced by his pale gums and drinking 6 bowls of water when he got home”

Dogs not getting promised playtime/activity

“Our dog was at the facility for a total of 52 hours, 47.5 of which were sitting in her junior suite.”

Dogs developing diarrhea after stays

“Dogs came home with horrendous diarrhea”

Pricing/additional charges(8 mentions)

“We have been charged an additional $120 because of the way we brought in our dogs food.”

Lack of communication during stays(5 mentions)

“Unfortunately I had to reach out daily to hear how he was doing. No photos were sent/posted.”

Hidden fees or unexpected costs(6 mentions)

“When I did the estimate online it show around $200 when I went to check out they charged me $436”

Reduced playtime or activity(4 mentions)

“They would either skip one of his play times or short change him with only 10 minutes instead of the full 20+ minutes.”