Ruffgers Dog University - Naples Dog Training & Boarding

Dogs coming home sick/ill after boarding

“Both of my dogs came home sick. One did not receive medication prescribed for a UTI... Our other dog has been refusing all food and vomiting since coming home”

Medication administration failures

“He came home with all of his medication, indicating that they did NOT give him any”

Dogs injured during stays (bloody snout, scratches)

“He had dried blood all over his snout and remained in distress”

Underfeeding during boarding

“Our dogs were consistently underfed during boarding — visibly hungry and drooling on the ride home”

Wrong dog brought out at pickup

“They brought out the wrong dog when I came for a pick up, making me wonder if they kept track of dogs in the back”

Dog attacked/injured by other dogs in daycare

“I hear my dog make the most horrendous yell... The lady just shoved her in a room with dogs that didn't even know her so they attacked her”

Phone responsiveness/communication(4 mentions)

“They do not answer the phones timely. We usually have to call at least 3 or 4 times before I ever get to speak to someone”

Staff turnover affecting consistency(3 mentions)

“They have grown in size and have constant staff turnover with people that seem to not know what they are doing”

Training follow-through/expectations(3 mentions)

“I BEGGED for a meeting with the trainer to explain how to continue the training at home... it never happened”

Facility tours not offered(2 mentions)

“I was told that the only way I could get a tour... I needed to come back in an appointed evening and time for a tour”

Price concerns(2 mentions)

“It is pricey, but competitive”