Preppy Pet Naples

Grooming injury - dog cut during haircut requiring stitches

“I brought my little dog Toby to this place to get his hair cut, and this is how I got him, with a hole in his neck. Total neglect.”

Wrong dog given to customer at pickup

“They tried to give us the wrong dog!! After waiting for them to locate our dog for 20 minutes we insisted on going in back and finding him ourselves.”

Dog injured by another dog during boarding (bite wound)

“My 8 month old Shepsky boarded for 3 days worst experience ever when I picked her up she had a big mark on her ear where a dog had bitten her!!”

Dog lost significant weight during boarding

“My dog clearly lost weight during her short time there (five days) and I cannot express in words how disappointed/frustrated I am.”

Communication about pet wellbeing during stay(3 mentions)

“Called during the middle of my dogs stay to check in and make sure she was eating/drinking okay and I was assured over the phone she was doing good... My dog clearly lost weight during her short time there (five days)”

No outdoor play area mentioned in one review

“A warm welcome and the dogs seemed happy to go. No outdoor play area, however.”

Communication incident with sick pet

“There was an incident of poor communications with us when they thought my dog was sick.”