Pampered Pets of Donelson

Alleged injury during or after grooming and disputed responsibility

“He has a slipped disk and 2/3 of his paws are trimmed. I called and they claim nothing happened. $4k later and a ton of trauma later.”

Allegations of unsafe care and inability to handle injuries

“A health hazard, unprofessional attitude, unable to care for pets when they get injuries on the premises.”

Reported lack of overnight staff and surveillance

“all staff leaves at 5:30 in the evening and doesn’t return until the next morning so your pet is caged for about 12 hours. This is unacceptable and they don’t have any surveillance.”

Alleged inadequate boarding care

“Based on the appearance and behavior of our dog after picking her up, we felt she was not properly cared for”

Unfriendly front-desk interaction

“the front desk was not very friendly”

Unexpected grooming pricing or cost concerns(2 mentions)

“The price of our grooming increased from what we were told”

Grooming took longer than expected(2 mentions)

“it took 2.5 hours longer than what we were told”

Overnight crating and limited overnight supervision(2 mentions)

“all staff leaves at 5:30 in the evening and doesn’t return until the next morning so your pet is caged for about 12 hours”

Insufficient communication about policies or expectations(2 mentions)

“I was expecting a bit more of a welcome or explanation of what the day would look like since it was his first time.”