Pappy's Pet Lodge - The Colony

Dogs returned covered in urine/feces, suspected neglect of basic care (potty breaks, feeding)

“They were so hyper and covered in urine we're fairly certain our dogs were never played with or let out at any point over the three days”

Dogs injured during grooming (cut ear, red eyes, scars, black eye)

“The groomer sliced my dog's ear and shaved off his beard and wiskers”

Failure to administer critical medication - dog nearly died

“Pappy's has never had issues giving him his medications before, however this time, they did not give him any of his pills the entire 3 days. Honestly, we are lucky that he survived”

Dogs contracting illnesses at facility (kennel cough, GI virus)

“our dogs left with a Gastrointestinal Virus and the last instant our dogs caught Kennel Cough”

Facility smells of stale urine, unsanitary conditions

“the building smells like stale urine every time you walk in. It's clearly not a clean facility”

Staff dismissed concerns, no accountability for injuries

“The staff response was nonchalant and dismissive”

Grooming quality issues - uneven cuts, shaved incorrectly, damaged fur(10 mentions)

“my Shih Tzu, I noticed his ears weren't cut right (very uneven), along with his tail”

Communication failures - no pictures promised, system errors, no follow-up(8 mentions)

“Never got a single one [picture]”

Staff turnover/inconsistency - new employees don't know protocols(5 mentions)

“New employees every time we go in. Old team seemed to love dogs; new team seems to simply have jobs to do”

Rude/unprofessional staff behavior(6 mentions)

“Very unprofessional, rude, and overall inconsiderate”

Billing issues - unexpected charges, confusion about pricing(3 mentions)

“We were quoted $53/day and charged 53 per dog per day”