Paradise Pet Hotel & Day Spa

Dog injured while in care - limping, paw injuries, infections

“When they picked her up after her appointment, the dog was limping and barely able to use her back legs. She wouldn't jump up into the car like she usually does.”

Tail injury requiring amputation

“My pet went in with a bandaged tail due to a minor cut. Came home after being in their care and had to have 5 inches of his tail amputated due to gangrene.”

Serious illness after boarding - infections, fever, vomiting

“He came home with an eye infection, an ear infection, and a horrible respiratory infection.”

Dogs potentially left in kennels during daycare instead of socializing

“Your dog could be there for daycare but be locked up and they will not tell you. Your dog could be in a kennel for hours while you think he's playing.”

Paw injuries from pea gravel surface

“When I picked her up her paws were so damaged she didn't eat, drink, or get up for 2 days.”

Paw injuries from pea gravel outdoor surface(8 mentions)

“My dog came home with red raw hot swollen paws. I called and was told he ran on pea gravel all day.”

Communication issues - missed calls, no notification of problems(6 mentions)

“I tried 5 times to reach Paradise, leaving messages each time. They did not call me back until a day later.”

Grooming quality inconsistent or services not delivered as requested(5 mentions)

“They took him back but only brushed him for maybe five minutes — he looked barely touched.”

Owner perceived as defensive or rude(4 mentions)

“The owner responded by cursing, yelling, and denying everything that was said.”

Credit card surcharge complaints(3 mentions)

“Paradise pets charges a 4% service charge when using a credit/debit card.”