Toronto facilities
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Park9 Downtown- Dog Playcare. Spa. Resort

56 Sherbourne St, Toronto, ON M5A 2Y2

4.8
296 Google reviews
Live webcamStaff overnightOutdoor yardPool / water playMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Park9 is a Toronto-based dog boarding and daycare facility with two locations (Downtown and Pearson YYZ), offering playcare, boarding, grooming, and pool rental services. They feature live streaming webcams, an indoor UV-filtered pool, 24-hour staffing, and a shuttle service between locations. The facility requires a temperament assessment before admission and offers tiered pricing with holiday surcharges.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Billing method:Per 24h

Cancellation & Deposits

Holiday surcharge — $15/day

Care & Play

Group play
Solo play
Daily updates

Extras

Multi-dog discount — Ask about our multiple cat/dog discounts
Senior dog accommodations
Owner operated

What Reviews Say

295 reviews analyzed

Park9 Downtown is highly regarded for its transparent environment, specifically its live webcams and professional staff who excel at socializing high-energy dogs. While the 'Park9 Hangover' (a tired, happy dog) is a common highlight, there are significant inconsistencies in grooming quality and occasional reports of staff inattentiveness in playrooms. The facility is praised for its strict vetting process, though some owners of anxious or senior dogs felt the facility was quick to dismiss pets that didn't fit the standard pack dynamic.

Staff
4.8
Dog happiness
4.7
Facility
4.6
Communication
4.5
Drop-off / pickup
4.4
Cleanliness
4.2
Value
4.0
Safety
3.8

People love

Live Webcams(18)Park9 Hangover (Tired dogs)(12)Thorough Assessment Process(9)

Staff shoutouts

Staci(9 mentions)Darrelle(5 mentions)Alison(4 mentions)Megan(2 mentions)

Worth noting

Staff inattentiveness/distraction in playrooms

“There was only one staff member supervising 15+ dogs, wearing headphones and focused on his phone, completely unaware of the chaos.”

Refusal to share camera footage after incident

“I requested the camera footage to understand what had happened... but the manager refused.”

Inconsistent grooming quality(8 mentions)

“It was a very choppy job with no attention to detail whatsoever... dog came back still matted.”

Grooming wait times/delays(3 mentions)

“They take way longer than the 2 hours they say... One time it took 5.5hours.”

Dismissal of dogs with high needs/anxiety(4 mentions)

“If you have older or timid dog the manager is not prepared to deal with them... They’re looking for easy situations.”

Owner replies to 85% of reviewsAvg response: 2dprofessional tone42 repeat customers

Top Rated

4.8 stars from 296+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 296 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.4/ 5
Amenities9 of 14
Reviews296
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Boarding

$79/night

Contact

Visit Website+1 416-361-1037Get directions to 56 Sherbourne St, Toronto, ON M5A 2Y2

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