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Paw Palace of Atlanta

Name: Paw Palace of Atlanta
Address: 1198 Zonolite Rd NE, Atlanta, GA 30306, Atlanta, GA, 30306.0, US
Telephone: +1 404-885-9285
Rating: 4

1198 Zonolite Rd NE, Atlanta, GA 30306

4.0

97 Google reviews

Cage-freeOutdoor yardGroomingOnline booking

Overview

Paw Palace of Atlanta is a pet boarding and grooming facility located in Atlanta, Georgia. They offer cage-free boarding and full-service grooming, with a mobile app for booking appointments. The facility was founded by Carlos and Sarah Lindley and provides what they describe as world-class care in a stress-free environment.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

96 reviews analyzed

Paw Palace of Atlanta receives highly polarized feedback, with long-term loyalists praising Sarah and Carlos for their gentle handling of anxious pets and high-quality grooming. However, a significant cluster of recent negative reviews highlights serious safety concerns, including physical injuries and poor boarding conditions. The management's response to criticism is frequently defensive, often claiming negative reviewers were never actual clients despite customers providing receipts.

Dog happiness

4.5

Staff

4.2

Cleanliness

4.0

Facility

3.8

Drop-off / pickup

3.5

Value

3.2

Communication

3.1

Safety

2.5

People love

Anxiety handling(6)Cat grooming expertise(8)Daycare environment(4)

Staff shoutouts

Sarah(18 mentions)Carlos(8 mentions)Skyler

Worth noting

Physical injuries during grooming (cuts/nicks/bleeding)

“my dog’s right hind foot was saturated with blood when I picked him up... the owner's decision to blame my dog for 'moving around' too much.”

Neglect during boarding

“Prada was left in the dark in a cage... with a small rug full of pee. Prada was shivering and scared.”

Denial of service/Gaslighting in reviews

“You are not a client of ours here in Georgia !... Please take down this review.”

Overpricing/Hidden fees(5 mentions)

“Charged me $100 for a 2 pound Pom. Not matted or anything.”

Poor grooming quality (choppy/uneven)(4 mentions)

“it was extremely choppy... sections missing from the top of his head and around his beard.”

Long wait times for cats(2 mentions)

“3 hours wasted and a stressed out cat later I’m being told no.”

Owner replies to 65% of reviewsdefensive tone14 repeat customers

At a Glance

Google rating

4.0/ 5

Review score

3.6/ 5

Amenities4 of 14

Reviews97

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Contact facility for pricing

Contact

Visit Website +1 404-885-9285 1198 Zonolite Rd NE, Atlanta, GA 30306

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