Paw Pals Inc. Franklin

Unreported injuries and lack of medical oversight

“I asked the staff and they weren't aware of any incidents, and it turned out my dog had a scratch/ puncture wound to her eye that occurred while she was boarded.”

Failure to seek veterinary care for deteriorating boarded animals

“The vet was disgusted that Paw Pals let Zeus’s condition deteriorate this bad without seeking medical attention... cost me $9500 in bills.”

Unattended overnight boarding

“Had a staff member tell me that from 645pm until 7am there is no one that stays with the dogs!”

Lack of management responsiveness to incidents(3 mentions)

“I tried to get in touch with the owners several times, and was never able to speak to a manager or the owner which is extremely disappointing.”

Injuries discovered only after pickup(5 mentions)

“I was not informed of the gash when I picked her up and saw it once I arrived home. The cut was so deep that she is now going to have to get stitches.”

Breed discrimination

“They refuse to take English Bulldogs. Their assertion is that they don't do well in group settings.”