Paws & Parks LLC

Dog injured during grooming - tongue laceration requiring surgery

“Our dog was bleeding profusely from the mouth... she needed surgery to suture the underside of her tongue”

Dog injured during grooming - cut ear

“my cat came back with a cut ear”

Dog injured during grooming - damaged declaw requiring surgery

“my dog sustained serious injuries, specifically a laceration and, more critically, a severely damaged declaw that needs surgery”

Dog contracted fleas after grooming

“here we are a few days later and my dog has fleas! What! Oh no. Not acceptable. He's never had fleas or ticks but now!”

Facility smell/marijuana odor

“The place reeked of weed when I dropped them off”

Improper crate size for large dogs (St. Bernard)

“This is objectively way too small of a crate for a dog of this size. The dog has no space to move around”

Potential animal neglect during boarding

“We had to take our dog out of this facility because she was being mistreated and neglected”

Owner defensive/dismissive when customers raise concerns(12 mentions)

“He got very upset, told me that wasn't going to happen, and tried to take my cats to the back anyway”

Grooming not as requested/wrong cut(6 mentions)

“I arrive and I just knew that wasn't my dog. Why was he wearing a summer after winter cut”

Incomplete services (missed nails, missed sanitary shave)(5 mentions)

“he never trimmed their nails! That's basic grooming 101 and a non-negotiable part of the full service I paid for”

Aggressive/argumentative owner responses(8 mentions)

“He was so unprofessional, I had to take the time to write this. The owner here was so unprofessional”