Snuggle Pups LLC

Dog crated on hard surface without bedding provided despite owner sending bed; dog returned missing a toy

“the first time I brought my dog to them for boarding they just had her in the crate with no bedding and they could've told me so that I could have provided one for her. They also sent her back missing a toy.”

Holiday pricing increase with no prior notice or communication

“I also did not appreciate that they increased their holiday pricing with no prior notice or indication. I only learned this when I received the invoice.”

Owner response perceived as combative/defensive rather than accountable

“how combative Maribel was in her reply to me as opposed to taking accountability for their shortcomings as a business”

Holiday pricing transparency

“they increased their holiday pricing with no prior notice or indication. I only learned this when I received the invoice.”

Lack of acknowledgment from husband/owner at drop-off/pickup

“the husband, one of the two owners/operators of the company, never acknowledged or spoke to me when I dropped off or picked up my dog.”