PetSuites Lawrenceville

Dog died under facility's care (heat stroke/neglect allegations)

“Dog died under their care due to negligence.”

Dog returned injured or with unexplained health issues

“She also possibly fell or was dropped. She has some issues with vertebrae 2 and 3 that she didn't have before.”

Dogs left in soiled conditions/urine soaked

“When I picked him up he was soiled in urine, his fur, his bedding, his crate ... everything soaked in urine.”

Camera system not working during incidents

“The camera that would have recorded this fight hasn't been working.”

Overbooking/capacity issues leading to poor care

“By a staff member's own admission they had too many dogs that weekend.”

Inconsistent or missing progress reports/updates(12 mentions)

“I didn't receive the updates I've gotten in the past”

Unexpected charges/billing issues(8 mentions)

“Our quote was for $600.00, ended up over $800 after they added all their extras.”

Dogs coming back sick or with health issues(7 mentions)

“The first time he came back coughing with hives on his back and making weird noises… and this time he came back with Diarrhea for a whole week”

Lack of communication about incidents(6 mentions)

“No one bothered to call us about this incident despite, by their own admission, they were required to.”

Playtime not provided as paid for(5 mentions)

“I paid for the luxury and got nothing. The last day they gave him bath and put him back in the same dirty room”