Paws at Play of Raleigh

Disease outbreak (kennel cough/flu) not properly communicated to owners

“THEY HAVE DOGS INFECTED WITH THE FLU MANAGER/OWNER ADMITS TO POOR HANDLING OF SITUATION AND APOLOGIZES BUT WILL NOT RESPOND. DO NOT BOARD OR BRING YOUR DOG HERE.”

Dog injured during play and owner not notified

“I look back up at her and asked what happened and why I was not called regarding this injury. She simply replied we usually don't call unless it's a situation in which 'he's bitten and bleeding.' WHAT?!?”

Dog contracted illness (kennel cough) during stay and not informed at pickup

“He also developed a kennel cough since coming home. I was not informed of an outbreak when I picked him up and find it odd the staff didn't alert me to a possibility of this.”

Significant weight loss during boarding with no explanation

“He lost 12 lbs since being weighed at their facility. He has not been eating at home but we were sent home with an empty food container so I'm sure they just threw out his food and he wasn't eating while there.”

Medical issues not addressed or communicated to owner

“My dog had an infection that they waited to tell me about until I picked him up and didn't take care of it while he was there!!!!!!”

Significant price increases (40-50%)(6 mentions)

“The cost for daycare has increased significantly—an additional $13 per day—and boarding prices have jumped by 50%.”

Enrichment model feels gimmicky/upselling(3 mentions)

“They've introduced a slew of add-ons that honestly feel more gimmicky than beneficial—things like 'story tell,' 'yappy hour,' 'cuddle time,' 'month crafts,' 'treadmill' (yes, you read that right), 'ball pit,' 'email with pictures,' and 'scent space.'”

Package changes (eliminated 30-day pass, shorter expiration)(2 mentions)

“they've eliminated the option to purchase a 30-day daycare pass. Now you're limited to smaller packages (8, 12, or 20 days), and those packages expire within 30 days—a dramatic shift from the previous 1-year expiration.”

Lack of transparency about services provided(2 mentions)

“dogs are only let out ONCE for 45mins - 1hr in the morning and once in the afternoon for 45mins - 1 hr. The rest of the time the dogs are by themselves in the crate.”

Medication mishandling(2 mentions)

“Prior to our last two visits, everything was fine, but our cat requires medication and it was mishandled two visits in a row.”