Paws Country Club

Reported dog escape and loss during a walk

“The handler failed to properly secure him in his harness and he got loose on a walk and ran off.”

Reported inadequate incident response and communication after dog went missing

“The owner, Adilson, did nothing to convey any level of confidence that efforts were underway to find my dog.”

Repeated failure to follow grooming instructions

“For the second time they did not listen to my request for how I wanted my dog groomed.”

Hostile customer-service interaction

“the customer service was so hostile to try and rebook via email.”

Perceived lack of walks combined with high pricing

“They do not walk your dogs, and not worth the high price.”

Customer-service or communication problems(2 mentions)

“The grooming was great the last time we were in, but the customer service was so hostile to try and rebook via email.”

Concerns about walks and value(2 mentions)

“They do not walk your dogs, and not worth the high price.”

Grooming instructions not followed(2 mentions)

“For the second time they did not listen to my request for how I wanted my dog groomed.”

Serious historical safety incident involving a lost dog

“I left my dog for a single overnight at Paws so that I could visit family out of town.”