Paws In Chelsea

Severe unprovoked dog attack resulting in surgery and permanent injury

“his ear was bleeding profusely... ended up with four stitches in his ear, which left a permanent chunk of it missing.”

Lack of transparency/missing video footage of safety incidents

“when I requested to see the footage... they suddenly said their system was too old to provide it.”

Pets returned soiled with urine/feces (hygiene neglect)

“she reeked of her own urine and her paws were so yellow as if they never walked her.”

Facility condition/Cleanliness(4 mentions)

“The place looked much cleaner in pictures. I was a little shocked to see how dirty the facility was.”

Cat boarding environment(2 mentions)

“it was so so so loud of dogs constantly barking and my cat was terrified.”

Grooming reliability/Service(2 mentions)

“We were asked to reschedule our appointment on 3 different occasions due to the groomer having a 'family emergency'.”