Paws In Paradise NYC

Dog death incident during grooming - serious allegation of negligence resulting in broken neck

“My dog had been sick at the time and he was all smelly so I brought him here to get a nice grooming about 20 minutes after I left him there they call me saying that there is something wrong with my dog so I zoom over there to bring him back to the vet the car ride over there was just this loud scream cry we get over there and he died they had to put him down wanna know why? It wasn't because of the sickness one of the people at the vet broke his neck while grooming”

Dog bite incident at daycare

“Our dog got bit. The guy runs the place is as nice as a prison warden. They are very sketchy in their billing, as well. They lost our dogs tags and when our dog got bit the owner basically said it was our fault.”

Staff member screaming at dogs

“I hear a worker screaming at the dogs downstairs n i said something about it n the guy at the front desk try to say it was nothing”

Grooming quality inconsistency - over-shaving/matting issues(2 mentions)

“They shaved off ALL of his hair, including the face. This is a dog that has won competitions for his beautiful hair and pedigree.”

Rude staff behavior(2 mentions)

“Extremely rude lady in the front handling appointments and calls. We've tolerated it a few times, but recently she just took it to a new level.”

Limited services/not accommodating specific needs

“No considerations on what the customer needs for their pet needs. They are limited on what they can do! They won't go the extra mile to please your dog's needs”