PAWZ Dog Services

Dog death during boarding - owner claims senior dog with undisclosed medical conditions overheated; owner provided detailed response with incident timeline

“He died on their watch. When I went to get his items, it seemed there was confusion about his medication and I feel something was mismanaged but no proof of it.”

Dog injury during play - puppy sustained leg strain requiring weeks recovery

“My 6 month old pup ended up with a strain in his leg with a very bad limp. He came home and wasn't the same dog for weeks.”

Dog left wet and covered in urine, developed leash fear

“I received her wet and assuming covered in pee. After we got home and I got her on a leash and she flipped. She's never had problems or been scared on a leash before but after her stay here she's terrified!”

Grooming mishap - dog shaved inappropriately causing skin irritation and requiring sweaters

“They are obviously more difficult than most dogs and have a TON of hair. That's why we leave it to the 'professionals'! We left with the most terrible shaved dog you can imagine!”

Lack of photo updates/report cards(3 mentions)

“I would love to have more updates like a report card every day or pictures. They try their best at their pictures, but they're not guaranteed.”

Appointment/booking issues(2 mentions)

“I made an appointment weeks ahead of time before my weekend vacation... they told me my appointment was cancelled this morning for no reason at all and now they are all filled.”

Late pickup/drop-off issues(2 mentions)

“My check-in time was 9:00 am on Sunday December 7... We waited 20 minutes. We had no alternative as we were leaving and had no other resource to keep our dog.”

Dog returned in poor condition

“I received her wet and assuming covered in pee.”