Pet Care Plus

Dog returned with bloody wound on neck, no communication from facility about injury

“When she was returned we noticed a bloody wound on her neck and a patch where hair seemed to have been rubbed off. She had neither of this issues when we dropped her off nor in the photos they sent mid-stay.”

Dog injured at daycare with tooth-shaped hole and deep cut, staff knew but didn't report

“he comes home limping and we found a tooth shaped hole in his right back leg as well as a 5 inch deep cut that had ripped all of his hair out.”

Dog attacked by another dog during daycare, nearly lost eye

“they let another dog harass Colbie and bit her right next to her eye. They even told us they watched this attacking dog provoke colbie and decided to not get in the way before it attacked colbie almost taking her eye out.”

Pet taxi service failure - dog not returned, no response to calls/emails

“She was supposed to be returned to us via their pet taxi service and she was not brought home during the window on that day. My calls and emails went unanswered, so, overnight we were not clear where she was.”

Sudden price increases without clear communication(5 mentions)

“we were very surprised and disappointed to see the recent changes to the boarding structure and the accompanying price increase of over 25% for what amounts to the same service”

Grooming quality issues and poor communication about appointments(3 mentions)

“The haircut was awful, it was uneven and she sheared the bridge of his nose.”

Staff changes and declining service quality(2 mentions)

“I used to love this place but recently there's been a change of staff and the quality has plummeted.”

Lack of daily report cards without extra fee(2 mentions)

“when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.”