PUPS Pet Club
316 W Illinois St, Chicago, IL 60654
Overview
PUPS Pet Club is a modern dog care facility in Chicago's River North neighborhood offering interactive doggy daycare (restricted to 50 lbs), overnight boarding, grooming, training, pet sitting, dog walking, and transport services. The facility features live webcams, climate-controlled environments, separate puppy play areas, and offers membership tiers (Basic, Plus, Premium) with varying benefits and pricing. Overnight boarding runs $86-93/night and daycare is $47-51/day depending on membership level, with 24/7 care and staff monitoring overnight.
Amenities & Policies
Required vaccinations: Rabies, DHPP (for puppies)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
214 reviews analyzedPUPS Pet Club receives high praise for its professional training programs and specific long-term groomers like Pablo and Stephanie. However, the facility is currently overshadowed by severe safety concerns, including a high-profile lost dog incident and multiple reports of grooming-related injuries. While many dogs are visibly excited to attend daycare, potential clients should be aware of recurring complaints regarding communication lapses and a defensive management tone when addressing negative incidents.
People love
Staff shoutouts
Worth noting
Lost dog incident (Minnie)
“They are in the midst of a PR nightmare because of a lost dog/unsecured door... Minnie (who still hasn't been found).”
Physical injuries during grooming (cuts/bleeding)
“the groomer made a pretty deep cut on my puppy's front left paw which resulted in a flap wound. She was bleeding and I had to take her to a vet immediately.”
Dogs 'lost track of' inside facility
“pulled up the cameras and noticed he was nowhere to be found... informing us that they had 'lost track of him'.”
Grooming - Shaving double-coated breeds/Miscommunication(3 mentions)
“she was completely shaved. I could see her skin! ... It's terrible to shave a double-coated breed like a Pomeranian.”
Hidden fees/Pricing(6 mentions)
“They nickel and dime you for everything—conditioner isn’t even included in a 'full' groom! They have the nerve to charge $15 extra.”
Lack of responsiveness for bookings(4 mentions)
“I tried booking a week long boarding stay and received ZERO response. I literally emailed them 4 times.”
Top Rated
4.5 stars from 218+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 218 reviews.
At a Glance
Pricing
Boarding
$86–$93/night
Daycare
$47–$51/day
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