Pet Nation Lodge

Dog injured during daycare/boarding stay

“One of the girls almost let my 10lb dog get attacked by a 30-40lb dog and didn't even care. She just laughed when it happened.”

Kennel cough outbreak

“My dog was just diagnosed with kennel cough 3 days after spending the week at Pet Nation Lodge.”

Dogs left in kennels all day with minimal outdoor time

“They do not take your fur babies out they stay locked in a kennel all day. they take them out 1 time to use the bathroom.”

Lack of supervision leading to injury

“They walked away and left her and she climbed the chain link fence to try to get back to the other dogs. She fell and got hurt.”

Credit/package disputes and billing issues(2 mentions)

“We had 34 credits left... we got a voicemail stating that we only had 20 credits. Not only that, but they would be charging us FIVE credits per dog per night.”

Poor communication during boarding stays(3 mentions)

“We did not hear all night and morning. We also tried to call to get updates and even left a message that they claimed they did not get.”

Grooming quality inconsistency(2 mentions)

“They had completely shaved his tail even though we had asked for it to be trimmed. His hair also was shorter than we had requested and extremely patchy.”

Staff turnover and inconsistency(2 mentions)

“Staffing constantly changes and it's simply not the same here.”