Pet Palace - Charlotte
2320 Wilkinson Blvd, Charlotte, NC 28208
Overview
Pet Palace Charlotte is a pet resort offering dog and cat boarding, doggy daycare, and grooming services. Located at 2320 Wilkinson Blvd, just 5 miles east of Charlotte Douglas International Airport, the facility features spacious suites and villas with climate control, outdoor play areas with pools, webcam access for select suites, and 24/7 pet safety monitoring. Pricing starts at $45.50/night for dog boarding and $37.50/day for daycare, with a $25 deposit required and a 30% multi-pet discount.
Amenities & Policies
Required vaccinations: DHPP, Rabies, Bordetella, CIV (H3N2 & H3N8), FVRCP
Policies & Details
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
244 reviews analyzedPet Palace Charlotte is highly regarded for its modern facility, featuring popular amenities like a dog pool and 24/7 webcam access. While many regular customers praise the staff's ability to handle anxious or reactive pets, there is a significant divide in service quality during peak holiday periods. Serious concerns have been raised regarding hygiene (urine-soaked pets) and medical oversight, suggesting that the facility may struggle with staffing ratios when at full capacity.
People love
Staff shoutouts
Worth noting
Hygiene/Sanitation issues (dogs returned soaked in urine)
“When I picked them up after work, they were brought into the lobby smelling of urine... the urine smell was overwhelming.”
Medical neglect/Injuries not reported to owners
“My dog came home with a broken canine tooth (to the point there was exposed nerve). No one mentioned it upon picking him up.”
Feeding negligence
“I sent her with 18 pre packaged bags of food... when I picked her up I had 8 full bags of food returned to me.”
Grooming quality and reliability(6 mentions)
“They’ve changed and lost at least 6 groomers in one year. The issue is they call 24 hours prior to the appointment to say they don’t have a groomer.”
Lack of supervision/exercise during holidays(4 mentions)
“Dogs are in the kennels ALL 24 HOURS of the day except for three 15 min bathroom breaks.”
Lost personal items (blankets)(2 mentions)
“They tried to steal our handmade blanket saying they were washing it... It just disappeared.”
At a Glance
Pricing
Boarding
$45.5–$58/night
Daycare
$37.5/day
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