Pet Paradise Cary

Dog attacked by another dog in lobby while being dropped off - dog bitten on face and ear

“My dog was attacked while in the Pet Paradise lobby. An unsupervised and unsecured dog in the care of Pet Paradise staff ran out from behind the counter and attacked my dog while I was dropping him off.”

Dogs returning with severe injuries/infections not properly monitored or communicated

“Our dog had torn back part of her paw pad... Instead, we came home to an incredibly lethargic dog who was in so much pain from her actively bleeding paw that she could barely walk, a huge bleeding sore on her arm, and a bloody mark on her lip.”

Dogs contracting kennel cough despite being vaccinated

“A few days after getting home all 3 of my dogs are sick with kennel cough! (And yes, they were up to date on all of their shots)”

Dogs returning with urine burns, skin irritation, and open sores from lying in urine

“Our dogs are always given back to us completely covered in dry urine stains. The smell is ungodly. They are probably having to lay in their pee all night and day, causing open sores to show up on their legs and feet.”

Dogs not receiving promised playtime despite paying for it

“We paid for extra playtime every day she is there... She was let out to play at 3:57pm, and PUT BACK IN THE KENNEL THREE MINUTES LATER.”

Dogs coming home smelling like urine/covered in urine stains(18 mentions)

“He smelled so strongly of urine too. Her paws were visibly irritated from urine scalding.”

Dogs not receiving promised playtime/being left in kennels(15 mentions)

“I checked the cameras while we were traveling, and did not see her anywhere... She was let out to play at 3:57pm, and PUT BACK IN THE KENNEL THREE MINUTES LATER.”

Poor communication about dog issues/conditions(12 mentions)

“At no time did PP Cary notify us that she was in so much pain she could barely walk or of the injuries to her arm or lip.”

Pricing confusion/deception(8 mentions)

“I was quoted $110 by the receptionist but when I got there I was quoted $135. The website has the wrong price listed.”

Dogs getting injured during stays(8 mentions)

“My dog was wet and smelled awful when I got him home... I found scabs all over his neck and his fur is falling out, he is covered in what looks like scabby red bites.”