Town and Country Animal Care Center

Dogs returning injured or with wounds requiring emergency vet care

“He was clearly in pain and couldn't open one of his eye... I then found a second wound on the top of his head indicating the other dog likely had my dogs whole head in his mouth”

Dogs contracting illnesses at facility (kennel cough, infections)

“she had kennel cough when we picked her up even though they charged us for bordetella”

Dogs coming home with fleas and cuts

“Took my dog there, he came back covered in fleas and cuts”

Dogs sitting in diarrhea/unsanitary conditions

“his backside was covered in diarrhea... sat in diarrhea for who knows how long”

Medication administration errors

“They gave one twice a day and the other once a day, completely inverting the instructions we left”

Grooming - dogs shaved incorrectly/not following instructions(6 mentions)

“They shaved a bald spot by one leg on his underside by accident and didnt say anything and still charged full price”

Management/manager rudeness and lack of empathy(8 mentions)

“She was rude and when we asked her who her boss was she stated that her mother was the owner, making it very clear that we had no further recourse”

Dogs getting sick or injured during boarding/daycare(8 mentions)

“On multiple occasions my dog has come home from a few days of boarding sick”

Expensive pricing with hidden fees(4 mentions)

“Very expensive, with up sells for everything... the bill was a shocker”

Poor communication about issues(5 mentions)

“They never said a word about it and when I questioned why. They really had no answer”