Pet Paradise Charlotte

Severe health incidents and lack of medical monitoring

“The vet said Romeo was severely dehydrated, using the words 'shriveled like a raisin'... he was on a stretcher and suffering from kidney and liver failure.”

Chemical burns and unexplained physical injuries

“The attached pictures show my dog’s legs 1 month after sustaining chemical burns at Pet Paradise... back legs oozing pus and his hair in a hard bloody matte.”

Infectious disease outbreaks (Kennel Cough/Flu) without owner notification

“Why weren't we ever notified via call or email that there was a virus going around? NO ONE CONTACTED US!”

Hygiene/Urine odor upon pickup(15 mentions)

“When I got my dog into my car I was immediately enveloped in a smell of old urine that had sat on my dogs back legs for God only knows how long.”

Communication and Phone Responsiveness(12 mentions)

“It is nearly impossible to speak to someone on the phone locally. All calls are routed through their central line and you are on hold for 45+ minutes.”

Paid services not rendered (Grooming/Report Cards)(9 mentions)

“I paid $10 extra dollars a day for report cards that were the same picture twice and little to no update on my actual dog.”