Pet Paradise

Kennel cough/illness outbreak - multiple dogs got sick after stays

“Our dog went straight to the grass and poop the poop look wet... she poop again wet and vomit... Our dog wasn't like this when we drop her off”

Dog sent home as 'dangerous' after drop-off - inadequate intake assessment

“I recieved a call from the manager... saying that I must come back to pick up my dog because he was showing signs of aggression and they refused to care for him as he may be dangerous to their staff”

Dog not fed during boarding - food untouched, blood in stool after pickup

“NONE of his food had been touched in the basket... it was all still in the baggies... he pooped a pool of blood on my kitchen floor”

Wrong dog mix-up causing distress to dog and owner

“We had the note about the wrong dog... I just see my dog terrified, uncomfortable, and yelling because they're doing exactly what I told them not to do”

Grooming done without consent - dog shaved completely against owner wishes

“She cut EVERYTHING off his body which was exactly what I said I didn't want. Now my dog is literally shivering in 30-degree weather”

Poor communication - no callback, no updates, unreachable by phone(8 mentions)

“I called the facility and the manager will call me back and she never did.. still waiting for that phone call”

Sickness/illness after boarding - kennel cough, vomiting(5 mentions)

“Izzie was hacking and coughing something fierce when we picked her up. Took her to the vet the next day and she had a severe case of kennel cough”

Feeding issues - food not given, untouched food returned(3 mentions)

“His food and snacks are always left in his bag and he is hungry when I pick him up”

Grooming quality - uneven cuts, shorter than expected, matted coat handling(3 mentions)

“The result were terrible... literally patches everywhere”

Intake/assessment problems - dogs turned away after drop-off(2 mentions)

“Within 30 minutes of drop off... I reci reci reci from come pick up my dogs because their trained staff can't handle the dog”