Pet Resorts of America
7200 Charlotte Pike, Nashville, TN 37209
Overview
Pet Resorts of America is a dog and cat boarding facility located in Nashville, TN with separate locations for boarding (7200 Charlotte Pike) and daycare (7128 Charlotte Pike). They offer dog and cat boarding, dog daycare, and full-service grooming/bathing services. The facility provides daily updates including photo updates and report cards, and accepts high-anxiety dogs.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
214 reviews analyzedPet Resorts of America is highly regarded for its attentive staff and effective daycare that leaves dogs 'happy and tired.' Customers frequently praise the personalized report cards, photo updates, and the facility's cleanliness. However, while the majority of experiences are glowing, there are significant historical red flags regarding safety incidents and a polarizing 'a la carte' pricing structure that charges extra for basic amenities like treats and playtime.
People love
Staff shoutouts
Worth noting
Severe injury/Chemical burns
“My parents dog received Severe chemical burns and had to go through months of treatments... Pet Resorts of America did NOT help us cover any vet costs.”
Allegation of animal death
“A dog died there the first week of June 2014 due to being left outside in a dog run in the heat.”
Rough handling/Choking
“I watched as my dog was held down choked by a staff member because he couldn't figure out how to work the collar.”
Alleged sedation without consent
“when we picked her up, she acted like she had been drugged. She was disoriented and very lethargic, wobbly.”
Aggressive upselling/A la carte pricing(6 mentions)
“Their ala carte menu made me physically ill... $1 for a treat. $8 for your dog to interact with other dogs for 30 minutes.”
Breed restrictions(3 mentions)
“Because I have a boxer mix and a Dalmatian, both were restricted and unable to use this facility.”
Kennel Cough(2 mentions)
“they started coughing less then 24 hours after we got them home... found out what kennel cough sounds like.”
At a Glance
Pricing
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