San Marcos facilities
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Pets & Moore Boarding and Grooming

3006 FM 621, San Marcos, TX 78666

4.9
156 Google reviews
Pool / water playGroomingTraining

Overview

Pets & Moore is a family-owned pet care facility in San Marcos, TX, operated by Andra Moore with over 30 years of experience. The facility offers boarding, grooming, and training services, plus operates K9 Water World, a dog water park. They were voted Best Kennels of Hays County in 2023 and support local pet organizations.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-11am & 1-4pm
Pick-up hours:7am-11am or 1-2pm

Extras

Owner operated

What Reviews Say

156 reviews analyzed

Pets & Moore is highly regarded for its compassionate care of rescue and high-anxiety dogs, with many owners noting significant behavioral improvements. The facility's unique amenities, particularly the swimming pool and dock diving training, are major highlights that set it apart from local competitors. While the vast majority of feedback is glowing, there are isolated but serious concerns regarding unreported boarding injuries and pricing discrepancies that contrast with the otherwise stellar reputation for staff friendliness.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Drop-off / pickup
4.8
Facility
4.7
Communication
4.5
Value
4.4
Safety
4.2

People love

Pool & Dock Diving(12)Handling difficult/rescue dogs(9)Professional Training(8)

Staff shoutouts

Meghan(6 mentions)Judy(4 mentions)Andra(3 mentions)AbbyMelissa

Worth noting

Unreported injuries during boarding

โ€œpicked him up with FOUR different injuries. She was not contacted for any of the injuries, was offered no explanation.โ€

Medical issues post-grooming (Infection)

โ€œDid it result in a double ear infection so bad my dog needed to be sedated to thoroughly clean his ear... Yesโ€

Pricing transparency/Website accuracy

โ€œneither she nor the owner honored the price on their website. I was over charged $220.โ€

Grooming quality (Cuts/Nicks)(3 mentions)

โ€œthis time both pups came home with bloody nicks :(โ€

Owner replies to 2% of reviewswarm tone24 repeat customers

At a Glance

Google rating
4.9/ 5
Review score
4.6/ 5
Amenities3 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

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