Barrie facilities
🐕

PETSCOOL®

221 Cundles Rd E Unit#3, Barrie, ON L4M 6L5

4.8
371 Google reviewsGoogle Verified
Grooming

Overview

PetsCool® is a pet care facility in Barrie, Ontario offering dog daycare, grooming, luxury spa services, and fitness programs. The business has over 10 years of experience and maintains a 4.8 Google rating with 371 reviews. They offer online booking and describe themselves as providing moderate pricing with high-quality services.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

370 reviews analyzed

PetsCool is highly regarded for its speed, affordability, and exceptional care for senior and anxious dogs, with many customers remaining loyal for over a decade. While the grooming quality is generally praised, there are several concerning reports of physical nicks or cuts and a recurring theme of the owner becoming defensive or confrontational when faced with negative feedback. Overall, it is a popular high-volume salon valued for not keeping dogs in crates for extended periods.

Drop-off / pickup
4.9
Cleanliness
4.8
Value
4.8
Dog happiness
4.7
Facility
4.6
Staff
4.5
Communication
4.2
Safety
3.8

People love

Speed and Efficiency(15)Affordability(12)Care for Anxious/Senior Dogs(22)

Staff shoutouts

Jonathan(18 mentions)Lin(24 mentions)Courtney(11 mentions)Cheyenne(6 mentions)Janice(5 mentions)

Worth noting

Physical injury during grooming (cuts/nicks)

“I was shocked to see that while grooming the hairs the shaver cut his skin very deep & that is what my dog was so much in pain.”

Aggressive/Defensive owner responses to criticism

“PetsCool was shocked by your couple's ungrateful attitude... She is almost impossible to be touched because she is IN PAIN.”

Injuries/Cuts(4 mentions)

“My poor girl Harley I’m sure cried out when they cut a cyst completely off.”

Rude/Condescending Staff/Owner(5 mentions)

“I had always felt one of the groomers was very passive aggressive... she is just blatantly condescending.”

Booking/Scheduling Errors(2 mentions)

“I called Friday afternoon May 5th to confirm. I was told there is no appointment. I then said I have a text confirmation.”

Owner replies to 85% of reviewsAvg response: 2ddefensive tone42 repeat customers

Top Rated

4.8 stars from 371+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 371 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.5/ 5
Amenities1 of 14
Reviews371
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 705-722-6969Get directions to 221 Cundles Rd E Unit#3, Barrie, ON L4M 6L5

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Barrie

🐕

Ruff Haus

Barrie, ON

4.7· 159 reviews
Cage-freeSmall dog areaAccepts puppiesMedication adminGrooming+2 more

From $28/day

View Details
🐕

TopDog Club K9

Barrie, ON

4.7· 123 reviews
Training

Contact for pricing

View Details
🐕

The Hound Lounge

Barrie, ON

4.8· 94 reviews
Outdoor yardClimate controlled

Contact for pricing

View Details