Ruff Haus
28 Currie St Unit 21/23, Barrie, ON L4M 5N4
Overview
Ruff Haus is a dog daycare, grooming, and training facility in Barrie, Ontario, featuring an indoor, climate-controlled playground with rubber flooring. They require vaccinations and spay/neuter for dogs over 6 months, offer medication administration at no extra cost, and mandate a temperament assessment for daycare entry. Overnight boarding is not offered, but structured daycare packages and training classes are available.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, Bordatella
What Reviews Say
159 reviews analyzedRuff Haus is highly regarded for its structured puppy training and agility classes, with many owners reporting significant behavioral improvements. While the facility is praised for being clean and having a staff that treats dogs like family, there is a notable pattern of conflict regarding their strict 'no-refund' policies and 6-month neutering requirement. The owner is very active in responses but tends to be confrontational when addressing negative feedback.
People love
Staff shoutouts
Worth noting
Refund refusal for unused packages due to policy changes/age restrictions
“I asked for a refund for the remaining 18/20 day cares, a value of over $500. That was rejected as they have a 'no refund' policy.”
Allegations of unprofessional/abrasive owner conduct during disputes
“I was met with abrasive and inconsiderate behaviour, most from the owner.”
Strict No-Refund Policy(3 mentions)
“She canceled my packages and refused to refund the full amount.”
Communication/Booking errors(2 mentions)
“They had the wrong email in their system and I had never received a single email from them in 4 years.”
Indoor bathroom habits
“Dogs use the washroom indoors and ours started to do the same at home.”
Top Rated
4.7 stars from 159+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 159 reviews.
At a Glance
Pricing
Daycare
$28–$50/day
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