PetStar Dog Grooming & Daycare
383 2nd Ave, New York, NY 10010
Overview
PetStar is a pet care facility in Gramercy Manhattan offering grooming, daycare, dog walking, and overnight boarding services. They emphasize cage-free environments, certified professionals, and personalized care for each pet. Daycare rates range from $40-$65 per day, with monthly subscription options, and overnight boarding is $100 per night.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
133 reviews analyzedPetStar Dog Grooming & Daycare is overwhelmingly beloved by customers, with 97% of reviews giving 5 stars. The facility excels in staff friendliness, dog happiness, and grooming quality - with many clients praising specific staff members (especially Claudia) for their patience and genuine love of animals. The kennel-free approach and photo updates during daycare are standout features. However, there are 3 serious red flags involving potential safety issues (throwing objects at dogs, dog fights, injuries) that warrant attention, and one pricing complaint. The owner responds to every review within 24 hours with a warm, personalized tone, demonstrating strong customer engagement.
People love
Staff shoutouts
Worth noting
Physical interaction with dogs - throwing item at dog
“I saw claudia throw something at a small white dog when it was barking too much.”
Dog injury during grooming - bleeding nail
“My dog came back with a bleeding nail and red ears with some powdery substance.”
Dog fight/bite incident
“My dog was attacked by another dog and they did nothing to stop it. My dog was bleeding from his ear.”
Pricing transparency and consistency(2 mentions)
“I was charged $200 which is about $50-$80 more than I have ever paid for a grooming elsewhere before.”
Scheduling and time management
“Even with an extra 30 mins so a total of 2.5 hours for the grooming service, it wasn't complete and the dog looked like a mess.”
Top Rated
4.9 stars from 136+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 136 reviews.
At a Glance
Pricing
Boarding
$100/night
Daycare
$40–$65/day
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