PetSuites Arlington

Dog escaped the facility

“I got a call around 10 PM last night saying that my dog managed to escape through 5 doors and leave the entire facility.”

Unexplained injuries/Gashes

“When I got home I was able to lift up a piece of her hair and saw a big gash on her forehead. My frustration was that NO ONE mentioned it.”

Supervision/Tracking failure

“the location called me just before 8pm to ask if I was going to pick my dog up... despite her not being there over the 10 hour period between me taking her home.”

Hygiene upon pickup(4 mentions)

“Her paws and legs were wet with urine along with every one of her toys.”

Missed services (Baths/Nails)(5 mentions)

“this is the second stay that I booked an exit bath and toe nail trim and a second time it did not get done.”

Strict closing time/Lack of flexibility(3 mentions)

“I pulled into the parking lot... at exactly 8:02, 2 minutes after close. Only to find the doors locked, lights shut off and no one up front.”