The Royal Pet Resort and Spa

Alleged medical negligence/death of senior pets

“Died about 30 days later after constant vet care... I still can't imagine what happened her last visit.”

Medication administration concerns

“It was clear our male dog heart meds was not used for the entire four days. The amount in bottle when returned, showed no usage.”

Pet left unattended/forgotten

“Nikki had been 'missing' for 6 hours... the reason we were given for the error was that 'the staff was new and just forgot about Nikki.'”

Webcam technical issues

“The link for the webcams was unavailable the entire time my pup was there.”

Administrative/Billing errors

“I received another call 2 days after pickup that I had an outstanding balance even though I authorized a payment.”

Grooming quality/Pricing discrepancies

“I was quoted $115 and it ended up being $155... there were two matted areas a little bigger than a nickel that should have been easily trimmed.”