PetSuites Charlotte Airport

Pets returned covered in urine/feces

“My Yorkie was returned to me with her bed and body soaked in urine... The thought of my dog having to endure that level of care is disturbing.”

Physical injuries (paw abrasions/skin infections)

“His entire head had wounds all over... My dog ended up being treated by our vet for a severe skin infection where multiple parts of his head had to be shaved.”

Feeding negligence

“I immediately realized that my dog hadn't eaten for the entire 11 hours he was at PetSuites so I asked why my dog was not fed.”

Vaccination/Administrative confusion(6 mentions)

“I was not called or emailed to let me know we were missing a vaccine... I had to leave work early to go get that taken care of.”

Paid services not rendered (Playtime/Photos)(8 mentions)

“They told me they did not have 'enough time' over the 72+ hour period to evaluate her, so she did not get any group play time.”

Long wait times/Disorganized check-in(5 mentions)

“Very long check in and checkout process. Staff is very unfriendly.”