PetSuites Chisholm Trail

Dog returned with infected wounds, ear infection, kennel cough, and sores on muzzle

“My dog came home with infected wounds, an ear infection, wet kennel cough and sores on her muzzle.”

Collar caused neck sores/infection requiring weeks to heal

“Our basset pup had sores around his neck... The sores were very enflamed and stunk from excreting fluids from his skin.”

Groomer injured dog requiring multiple people to hold down, cut dog's ear

“Mary the groomer injured and cut my dogs ear... it apparently took 3 people to hold him down and they muzzled him.”

Dog contracted kennel cough/respiratory issues after multiple stays

“The last two stays have resulted in kennel cough and the last visit he came home with respiratory issues and junk in his eyes.”

Staff made racist remarks and used foul language

“Overhearing racist remarks about 'Mexican men' is disgusting.”

Pricing transparency and unexpected costs(6 mentions)

“When I arrived at the location they did not want to take him... I paid $160 NOT including tip. This is WAAAAY more than I was EVER expecting to pay.”

Grooming quality issues(5 mentions)

“They nicked my pet terribly when doing their nails... she was bleeding for hours unstopped.”

Staff organization and communication failures(5 mentions)

“extremely unorganized and could not find our reservation... they lost my collars”

Follow-through on upsold services(3 mentions)

“They upsold me to a 'relaxation pack'... They didn't give it. They upsold me on extra potty breaks. They didn't give it.”

Vaccination requirement communication(3 mentions)

“I was scheduled to put her in boarding again this week and was notified that she was going to need a canine flu vaccine. Initially they had told me that that was not required.”