PetSuites Cypress Springs

Medical neglect/Injury

“One dog came back throwing up and the other had chemical burns.”

Dangerous employee behavior

“employee... drives crazy through the parking lot. She speeds and runs right out into the street without stoping... almost hit 2 people and a dog.”

Threatening to surrender pet over billing dispute

“I get a text it’s going to a legal dept and they will surrender him.”

Hygiene/Urine Smell(6 mentions)

“my dog started coming home drenched in urine EVERY SINGLE TIME. It’s the kind of stink that only a $150+ professional grooming session... can fix.”

Billing/Pricing Inconsistency(4 mentions)

“the prices I have had to pay often fluctuate and I'm not sure why.”

Communication/Responsiveness(5 mentions)

“Not once did anybody answer the phone calls made to this place or respond via email.”