Rosehill Pet Resort

Puppy came home covered in urine and with severely damaged nail

“He came home yellow both days from the amount of urine he had on him. I had them cut his nails and one of them is so short it's almost not there anymore.”

Administered medication without owner consent

“The reason I gave 3 stars is due to the medication given to my dog without my permission or even my knowledge. My german shepherd was there a total of 5 days and I'm all for keeping him as comfortable as possible but please next time you give a dog 12 anti stress pills please inform me first.”

Cat received improper medication administration resulting in ear infection

“They had clear instructions to alternate the medication, a cream, in her ears, but used only one...resulting in a severe ear infection.”

Potential honesty issue noted during tour

“I saw a note posted on a dog's room and the owner had booked for a special room and due to space the facility had moved the dog. However the note specified 'not to tell the owner'. This dishonesty has kept me from using this facility.”

Grooming pricing increases and inconsistency(4 mentions)

“I inquired to why the price was so high and they said they have a new groomer, plus she is not considered a puppy anymore. BEWARE of the PRICING is my recommendation!”

Grooming quality issues(3 mentions)

“Our Moose had nicks on his private parts, his bottom was cut so close that it formed large scabs, and there were long tufts of hair all over his body that had been missed.”

Lack of photo updates during stays

“I would like to see more pictures of my doggies. It seems like the same photos of the same dogs are used all the time. I left them there recently for seven days, and no photos.”