PetSuites Fern Creek
petsuites9420 Seatonville Rd, Louisville, KY 40291
Overview
PetSuites Fern Creek is a well-established pet care facility in Louisville, KY offering boarding, daycare, grooming, and training services. The facility features webcam access for pet parents to monitor their pets, provides daily updates with progress reports and pictures, and accommodates all breeds including those with special needs. With 20+ years of experience and a 4.6 Google rating, they offer first-day free promotions and membership programs for recurring clients.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
572 reviews analyzedPetSuites Fern Creek enjoys overwhelmingly positive reviews with a 4.7+ average rating. Customers praise the caring staff, clean facility, excellent communication via text/photos/webcams, and dogs who genuinely love attending. However, a subset of reviews (approximately 8-10%) highlight concerning issues including medication errors, communication breakdowns, feeding instruction failures, and a few injury incidents. The owner responds to every review professionally and appears to take feedback seriously, offering refunds and follow-ups for negative experiences. While most customers are loyal repeat visitors, the recurring complaints about communication and care consistency suggest room for improvement in staff training and oversight.
People love
Staff shoutouts
Worth noting
Medication administration failure - dog missed two doses of prescription medicine
“Imagine my horror when I got home and found the pill container full! My dog missed two back to back doses of his prescription medicine!”
Dog returned injured with bloody tail and unusual behavior
“Picked up my dog and when we got to the car I noticed his tail was bloody for several inches.”
Severe neglect during boarding - underfed, unmonitored dog with untreated injuries
“We had noticed she was underfed by 2 or 3 days worth of food... we observed there had been a burned front paw and a puncture on her other front paw”
Dog attacked by other dogs during stay - owner not informed
“We observed the dogs in the play yard being aggressive and biting other dogs... we discovered multiple scabs all over his face”
Dog returned covered in urine, dehydrated
“After being gone for 3 days I went to pick up my dog to find him covered in pee and extremely dehydrated.”
Former employee claims animals not fed and wrong medicine given
“A former worker even told me they often don't feed the animals because they 'don't feel like it'.”
Communication failures regarding instructions and updates(9 mentions)
“They did not follow our instructions for feeding our cats.”
Feeding/nutrition issues - food not given, instructions ignored(7 mentions)
“My dogs food was pre portioned... At pick up I asked how was food supervised? The associate stated, 'we put the food out and if there is still some left at the end of the day, it is thrown away'.”
Grooming quality issues(4 mentions)
“the grooming that both of my dogs got our puppy was still completely caked and dry piss”
Pricing transparency and unexpected charges(6 mentions)
“Charged for extras we did not request... I feel they just charge whatever they feel like charging.”
Top Rated
4.6 stars from 588+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 588 reviews.
At a Glance
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Louisville
The Pet Station Country Club
Louisville, KY
From $60/night
View DetailsPetSuites Middletown
ChainLouisville, KY
Contact for pricing
View DetailsThe Divine Canine
Louisville, CO
Contact for pricing
View Details