The Pet Station Country Club

Dog cut/injured during grooming

“My dog was cut. She did have a mat close to her had. When the groomer called to check on her he had poor customer service.”

Dog developed UTI while boarding, staff didn't notice

“When we picked them up, one had a bad UTI and no one noticed.”

Dog not fed as requested; feeding schedule not followed

“He was picked up the next day and, upon arriving home, it was discovered that my pup hadn't been fed as I'd requested.”

Illness outbreak not properly disclosed to customers

“My vet handled a handful of cases with dogs who had stayed at PS that week/weekend and it wasn't kennel cough.”

Missing items after boarding; wrong items given to dog

“We had multiple issues ranging from missing items, to giving items to our dogs that would make them sick.”

Price concerns - considered expensive(12 mentions)

“It's a bit pricy, but it's an amazing place.”

Grooming takes too long (4-6 hours)(8 mentions)

“I took off one star because it took 5 hours.”

Scheduling/booking difficulties(5 mentions)

“Sometimes booking can be hard and days are full.”

Missed daily photo updates(2 mentions)

“The only thing that I can complain about is that I never received our daily pictures of them.”