PetSuites Middletown

Dogs returning home covered in urine/feces

“He came out and was covered in urine!!!! He was completely wet all underneath his belly and was matted SOOOO bad”

Kennel cough outbreaks and dogs getting sick

“Our boy, Harley, came home with kennel cough. He had all of his shots including the bordetella.”

Dogs not being fed properly

“We sent Buddy with 6 containers of food and when we picked him up, we were given 4 empty containers, 1 FULL ONE WITH HIS FOOD, and they couldn't find the other one”

Dogs injured while in care

“My dog left the facility with a blood shot right eye and wound to his right leg/paw”

Staff rough or abusive behavior

“I saw an employee being rough with a dog second time saw an employee down right abusive to my own dog”

Insufficient potty breaks - only 2-3 times per day(8 mentions)

“They only take the dogs out to goto the bathroom 3 times a day”

Poor phone communication / no callback(7 mentions)

“When I called on Saturday, no one answered the phone!!!”

Grooming issues - bad cuts, nicks, shaved too close(7 mentions)

“They completely destroyed his coat. I can only hope that his hair grows back properly”

Hidden fees / unclear pricing(6 mentions)

“They added $5 a day saying it was Peak time. Why not include that in the given the daily rate when I booked”

Missing updates / progress reports not sent(5 mentions)

“We did not receive anything on Friday. When I called on Saturday, no one answered the phone”