PetSuites Great Oaks
15940 Great Oaks Dr, Round Rock, TX 78681
Overview
PetSuites Great Oaks is a dog boarding and daycare facility in Round Rock, TX offering both Classic and Luxury suites with options for group or individual play. They provide grooming services, a daycare membership program, and a loyalty rewards program, with webcams available for owners to monitor their pets.
Amenities & Policies
Policies & Details
Hours & Billing
Care & Play
Requirements
Extras
What Reviews Say
173 reviews analyzedPetSuites Great Oaks is highly regarded for its modern facilities, including luxury townhouses and webcams, and features a standout grooming department led by Raven. While many regular clients report happy, exhausted dogs and friendly service, there are significant localized concerns regarding administrative errors, such as 'bait and switch' pricing and reservation cancellations. Most critically, a small number of reviews report serious safety and health incidents, including a dog attack in the lobby and a pet death shortly after boarding, which contrast sharply with the otherwise positive sentiment.
People love
Staff shoutouts
Worth noting
Death of a pet shortly after pickup
“Within twelve hours of pickup she died due to encephalitis... No response as to why she was wet and smelled like poop.”
Dog attack during check-in
“another dog off leash attacked our mini golden doodle puppy... they did nothing afterwards.”
Neglect of medical/care instructions (feeding/clothing)
“gave them the whole box of treats... they gave my dogs all of the treats over a period of 4 days. My elder dog major never recovered.”
Pricing and Billing Discrepancies(4 mentions)
“Was quoted $37 for bath, grooming, teeth and nails... Was then given a bill for $97 at pickup.”
Dogs returned wet or smelling of urine/feces(5 mentions)
“He smelled like pee. DO NOT RECOMMEND THIS PLACE!”
Strict/Confusing Vaccination Policies(4 mentions)
“they require your dog to have the Influenza vaccine when I’ve had never been asked before.”
Dehydration upon pickup(3 mentions)
“When I picked him up he went straight for my water bottle... He was extremely dehydrated.”
At a Glance
Min puppy age
3 months
Pricing
Daycare
$23–$28/day
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