PetSuites McKinney

Dog attacked and bitten by another dog during group play, resulting in puncture wound requiring antibiotics

“On his SECOND ever visit, as soon as he walked through the door of the play room another dog attacked him and bit onto his back, puncturing it.”

Dog returned with unexplained swollen eye injury

“When I picked him up he had a swollen eye like he had been hit in. He didn't play with other dogs they couldn't explain how this happened.”

Dog's belongings returned soaked in urine with no communication

“When I got home I realized the dog bed, her blanket and all her things were soaked in pee.”

Dog left alone in wrong room all day with no playtime or updates

“I saw my dog in a room ALONE with no one to play with... My puppy got no play time, no pictures sent, and no pawgress report sent.”

Multiple vague 1-star reviews alleging management abuse toward dogs and staff

“They harm the dogs there and treat their workers like expendable pawns instead of human beings.”

Communication breakdowns during boarding stays(4 mentions)

“I reached out multiple ways and didn't hear back.”

Vaccination/shot record processing issues(3 mentions)

“They were completely unprepared and would not let us leave the dog that didn't have the vaccination.”

Not following owner instructions(2 mentions)

“The staff is great and so friendly but just didn't follow my pets boarding instructions.”

Grooming services not completed as requested(2 mentions)

“The groomer... didn't get her teeth, brush, nails, clipped or in between cleaned when I asked for a full grooming service.”

Indoor-only facility concerns

“They do not have any real outside grassy area for dogs to relieve themselves on.”