PetSuites Prosperity Ridge

Handing over the wrong dog to customers

“We were also given the wrong dog twice….the first time we caught it…the second time a friend had picked our pup up only to find out... we were given the wrong dog.”

Physical abuse/mismanagement caught on camera

“While watching live webcam I have seen an employee pull a dog by its tail and hit him with a black board!!”

Severe hygiene neglect (dogs covered in waste)

“When I picked up my dog he was covered in his own waste. He had poop caked onto his backside, paws, stomach, and half of his face.”

Undetected injuries/illness during stay

“When we picked him up, he was limping and had a scratch on his face... he can no longer walk, eat or go to the bathroom. He is fighting for his life!!!”

Vaccination communication (Influenza)(6 mentions)

“When I arrived for his appointment, I was told his influenza vaccine had expired and they could not accept him. This was the first I had heard of it.”

Kennel Cough/Respiratory Illness(7 mentions)

“Both of my dogs... caught an upper respiratory infection that cost me thousands.”

Lack of updates/Pawgress reports(8 mentions)

“I didn’t receive a report card for my dog nor updates. It was his first time being boarded and I was curious about it.”