PetSuites Wendover
petsuites1415 N Wendover Rd, Charlotte, NC 28205
Overview
PetSuites Wendover is a pet boarding and daycare facility in Charlotte, NC offering boarding, daycare, grooming, and training services. They provide webcams for pet parents to monitor their pets, have a loyalty rewards program, and accept all breeds including those with special needs. The facility has been in business for 25 years and offers promotions like free first day of daycare or boarding for new guests.
Amenities & Policies
Policies & Details
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What Reviews Say
148 reviews analyzedPetSuites Wendover is highly regarded for its enthusiastic staff and engaging enrichment activities like 'Puppy Preschool' and themed photo days. While most customers praise the detailed 'Pawgress Reports' and grooming services, there are significant inconsistencies in administrative organization and communication. A few serious incidents regarding feeding errors and identity verification at pickup suggest that while the facility is generally excellent, pet parents should be diligent about confirming specific care instructions.
People love
Staff shoutouts
Worth noting
Injury and lack of accountability
“When we picked up our dog from this place his paw was bloody and he was injured... manager... refused to pay and avoided talking to my vet.”
Security/Identity verification failure
“The desk attendee simply handed over my dog with no regard to who was actually walking away with my pet. She was not asked for her name or ID.”
Medical/Feeding negligence
“Two weeks in a row, they failed to feed my dog his food... they saw the dry food and just... missed the wet food.”
Communication/Updates(5 mentions)
“During their stay I never got the pawgress reports I was supposed to receive. Sent texts asking for updates, never got any replies.”
Vaccination/Administrative confusion(4 mentions)
“Communication is poor and after every conversation there was a new vaccine needed.”
Lack of outdoor space(2 mentions)
“There is no outdoor area for the dogs to get sunshine or fresh air. They are kept inside the entire time.”
Top Rated
4.6 stars from 154+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 154 reviews.
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