PetSuites Woodstock

Physical injury during grooming

“the lady who did his groom, she cut his lips from corner on left side... my dog not letting anyone to touch his face”

Inappropriate use of deterrents/punishment

“watched the cameras when the handler... went towards her angerly with a spray bottle and continously sprayed her and put her in the metal cage”

Neglect/Forgotten pet

“Brought my pup in for evaluation for boarding he was put in a kennel and forgotten about until I picked him up 4 hours later.”

Health/Sanitation concerns

“she came back with conjunctivitis, kennel, cough, and a parasite.”

Communication & Reporting Failures(6 mentions)

“There were no updates until after I paid and checked her out, and even then I had to ask about her potty habits because there were no notes in her Pawgress report.”

Potty breaks/Holding it too long(3 mentions)

“she peed a lot and for much longer than usual, which clearly tells me she had been holding it for a while and had not been let out to pee.”

Grooming Quality(3 mentions)

“all cuts were uneven; her pads, her ears, and her butt. she was still oily behind the ears.”