PHOEBE’S PLACE: PET SALON AND BOARDING
2384 Lothridge Rd, Cleveland, GA 30528
Overview
Phoebe's Place is a family-owned dog boarding and grooming facility located on a farm in the Mossy Creek community, about 10 minutes outside Cleveland, Georgia. Owned by Gracie, who lives on-site with her family and 10 dogs, the facility offers overnight boarding and grooming services in a home-like farm environment with horses and cattle. The facility emphasizes personalized care where dogs are treated like family members.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
17 reviews analyzedOverall sentiment is strongly positive with 12 of 17 reviews giving 5-star ratings. The facility receives consistent praise for quality grooming, staff kindness, and dog happiness. However, one significant negative review highlights a serious customer service failure during a phone inquiry, which serves as a notable red flag. Multiple repeat customers and mentions of staff members (especially Gracie) indicate strong loyalty among satisfied clients.
People love
Staff shoutouts
Worth noting
Rude/unprofessional phone customer service
“She acted as though I disturbed her from her nap. She was very short with me, almost to the point of rude; extremely unprofessional.”
Poor phone customer service
“She acted as though I disturbed her from her nap. She was very short with me, almost to the point of rude”
At a Glance
Pricing
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