Piper Glen Animal Hospital

Vaccine administration error - gave repeat Lepto vaccine to senior diabetic/kidney disease dog

“My senior rescue who is blind, diabetic and has kidney disease arrived for her 4-month renal blood work today and instead was given a repeat dose of the Lepto vaccine (that she received last month.) This mistake could have severe effects on her kidneys. It could kill her.”

Misdiagnosis leading to pet death

“Our little boy passed way too young because they botched an easy diagnosis in too much of a hurry and missed that he got pneumonia and lungs filled with fluid.”

Denied service to client

“I was called and told by the manager Jessica, an hour later, telling me that I was not welcome there due to the fact that they felt 'uncomfortable'. My dog was DENIED SERVICE because of how people feel.”

Front desk staff rudeness/inconsistency(8 mentions)

“I think your front desk staff could be a little more customer service oriented.”

Pricing concerns(6 mentions)

“The cost of this clinic is definitely on the expensive side.”

Prescription/Chewy policy issues(4 mentions)

“They refuse to fax or help you at all if you use Chewy.”

Boarding communication issues(3 mentions)

“I never received any photo the first day... A price increase was never communicated to me.”

Grooming quality/timeline issues(3 mentions)

“When I arrived, I called to ask when she'd be done... they said they had not even started her haircut yet.”