Play Dog Play Canine Care Center
668 Pine St, Burlington, VT 05401
Overview
Play Dog Play Canine Care Center is a structured dog daycare and boarding facility in Burlington, VT with two locations (Pine Street and Williston Road). They offer daycare, enrichment programs, and boarding with 35 kennels total. The facility requires a trial day before regular attendance and mandates Rabies, Distemper, and Bordetella vaccinations, with Canine Influenza strongly recommended.
Amenities & Policies
Max capacity: 35 dogs
Required vaccinations: Rabies, Distemper, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
What Reviews Say
155 reviews analyzedPlay Dog Play is overwhelmingly beloved by customers, with 86% of reviews giving 5 stars. The staff receives exceptional praise for genuinely loving dogs, managing anxious/shy dogs beautifully, and providing detailed daily reports. Dogs consistently come home happy and exhausted. However, a significant pattern emerges around communication: several long-term customers (2-3+ years) were abruptly dismissed via email without warning or discussion about behavioral issues, causing lasting negative impressions. Additional complaints include long pickup wait times (20-30 minutes), pricing concerns, and scheduling inflexibility. The facility is praised for cleanliness and individualized care. Despite the communication issues with management, the frontline staff creates exceptional experiences that drive strong loyalty—many customers have been bringing their dogs for 5+ years.
People love
Staff shoutouts
Worth noting
Abrupt dismissal of long-term dogs without warning or discussion
“suddenly, a day after we got a glowing report at an in person pickup, we received an email from management stating they could no longer support our dog and that we could no longer return.”
Kennel cough transmission
“One half day there and now we have kennel cough.”
Lack of empathy during family emergency
“After an unexpected family tragedy, the staff at Play Dog Play lacked complete empathy and understanding regarding the situation.”
Communication about behavioral issues(3 mentions)
“without warning, I received an email being told that our dog's daycare was discontinued. There were no options given, no plan, nothing.”
Long wait times at pickup(2 mentions)
“the wait is VERY long. Usually 20, sometimes 30 (!) minutes.”
Scheduling changes and inflexibility(2 mentions)
“right before it was about to begin we were told they could not accommodate us until May. I have been left high and dry with little to no time to make arrangements.”
High pricing(2 mentions)
“find the daycare prices a bit high.”
Top Rated
4.7 stars from 157+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 157 reviews.
At a Glance
Max capacity
35 dogs
Min puppy age
7 months
Pricing
Contact facility for pricing
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