Playtime Pet Resort
13 Rockingham Rd, Windham, NH 03087
Overview
Playtime Pet Resort is a dog boarding and daycare facility located in Windham, NH with a 4.9 Google rating. The website at this location is currently returning a 403 Forbidden error, preventing access to detailed facility information, pricing, and policies.
Amenities & Policies
What Reviews Say
187 reviews analyzedPlaytime Pet Resort enjoys overwhelmingly positive reviews (92% are 5-star) with customers praising the caring staff, happy dogs, and quality photo updates. However, a small number of concerning reviews (about 5%) flag potential issues: overcrowding claims, dogs being caged despite cage-free marketing, communication gaps, and safety concerns about overnight CCTV-only monitoring. The owner responds professionally to all reviews, including negative ones, and offers refunds and complimentary visits to address complaints. The facility appears best suited for social, well-adjusted dogs who thrive in group play environments.
People love
Staff shoutouts
Worth noting
Overcrowding and dogs in cages despite 'cage-free' claim
“There had to be at least 60 dogs crammed in there, with cages stacked and dogs locked up – despite their claim of being cage-free.”
Injury to dog not communicated to owner
“When I got home his face was bleeding and I found a cut on his lip area which they never mentioned or if anything went down.”
Dogs dismissed from program for questionable reasons
“She had been going for 3 years and loved it. Recently had got a call that she had been reactive and was no longer allowed back.”
Overnight boarding with no staff present - CCTV only
“I was told there is no human there after 7:30 pm until 6 AM but rather the kennel is observed via CCTV.”
Communication gaps - missed report cards, unreturned calls(3 mentions)
“I called them several times afterwards and left multiple voicemail messages to see if we can try again and no call back.”
Dog not included in photos/activities(2 mentions)
“When they post pictures of the play groups.. I don't see any of him playing.”
Dogs not getting meals/snacks on time
“He never had lunch, or any of his snacks... he last had breakfast at 4am and didn't get to eat anything till 12:40pm.”
At a Glance
Pricing
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