Woof Woof Daycare & Boarding

Unauthorized charges and prices made up on the fly

“Prices made up on the fly and unauthorized charges made to my account no employees can explain”

Dog left in tiny crate for 9 hours due to vet info oversight

“he was left in a tiny crate for 9 hours. He was so depressed and scared when he was let out”

Employee yelled at customers and threatened to call animal control

“the woman at the desk immediately asked 'How much are you (swear) feeding (name)?'... employee yelled and swore at us, told us she considered calling animal control”

Dog aggression incident without owner notification

“the dog was aggressive and had an incident with another dog... they never spoke to me when I picked her up”

Security concern - dogs left unattended with public access

“after standing around for 20 minutes with nobody at the front desk I walked in and grabbed my dog from the crate anyone could have grabbed my dog”

Recurring paw infections after daycare visits

“he kept getting infections in his paws whenever he would come home and we had to switch daycares”

Dog behavior changes - trembling, fearful on pickup

“feelings of he is not himself on pick up trembling not coming out of his crate just odd”

Poor communication and lack of updates during boarding(4 mentions)

“we never received any updates on our dogs while they were boarded for 5 days”

Staff rudeness and unprofessionalism(4 mentions)

“the rudest I have EVER encountered. UNPROFESSIONAL”

Unreliable pickup/dropoff times and no staff presence(4 mentions)

“Showed up at 4pm. No one was in the office. Waited outside for 30 minutes. Called several times. Knocked on both doors... nothing”

Pricing issues and unexpected charges(2 mentions)

“Prices made up on the fly and unauthorized charges made to my account”

Grooming quality problems(2 mentions)

“Our furbaby came back with uneven hair, completely a chop job that looks terrible”