Pooch Hotel Norwalk

Dog injured while in care - significant injury requiring vet visit, accompanied by lies about how it happened

“After a recent two-day boarding, I picked my dog up with a significant injury, accompanied by several lies as to how it happened, no phone call or forewarning, an unexpected vet bill”

Dog returned sick - conjunctivitis, blood in stool, bruises

“My poor dog came home after four nights at Pooch Motel with conjunctivitis and blood in her stool. She also has what looks like bruises on her belly.”

Medication not administered - epilepsy medication left in bottle

“Her dog suffers from epilepsy and she gives him pills every day at 1:30 in the afternoon and when he was at picked up, she found his pill STILL IN THE BOTTLE.”

Allergic reaction not properly handled - 2 days without vet contact

“I received a email from PH that my dog had an allergic reaction TWO DAYS AGO and his mouth was swollen and bleeding from where he had been scratching. They said they tried to call us, but didn't get a response... they let him suffer for two days.”

Dog mix-up - wrong dog brought out, couldn't locate dog

“They brought out a random dog not once, but twice asking if I was sure this wasn't my dog... They let me look at four 'suites' where they put the day care dogs for pick up where my dog was no where to be found.”

Service has declined over the years(4 mentions)

“Place has really gone downhill. Service is awful.”

Phone not answered / poor communication / no call back(5 mentions)

“Everyone I got on the phone was unhelpful- if they even answered the phone. Had to call 6 times.”

Billing issues / overcharging / package days deleted(3 mentions)

“They deleted my 20-day package after I only used 18 days... They insisted that I had used all the days and dragged their feet every inch of the way.”

Reservation cancelled without warning(2 mentions)

“Reservations got cancelled with no phone call or warning less than a week in advance of our booking.”

Dog came back sick or injured(5 mentions)

“My dog came home really sick.”